Job Specific

• Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims
• Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Inform Director of Security of all matters concerning safety and security
• Produce weekly schedules
• Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
• Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
• Conduct an annual inventory of all chemicals used by all departments in the hotel
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Whenever feasible, rotate job assignments to expand each Security Officers experience and understanding of various safety functions
• Oversee TIPS and first-aid training of all Security officers
• Oversee scheduling of all Security personnel
• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
• Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
• Develop and maintain all alarm systems, including cashiers hold-up button, accountants safe, and fire alarms
• Maintain comparison statistics:

-Room losses

-Total number of incidents

-Number of employee accidents and resultant cost in terms of money and lost work

-Number of guest accidents

• Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
• Coordinate random bag and locker checks as necessary
• Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines

General

• Other duties as assigned

Qualifications

• Associates degree in related field
• Minimum three years experience as a hotel Security Supervisor or three years law enforcement supervisory experience
• Excellent communication skills - oral and written
• Outstanding organization, planning, and leadership skills
• Thorough knowledge of OSHA regulations
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
• Strong investigative skills
• Able to work a flexible schedule, including weekends and holidays